Problems at internship

The type of problems that there is at my internship is that sometimes when people come in with issue if we don't do then we refereeing to other places and sometimes we don't tent to have a lot places that could help then with there problems so we try to give or best refer that we can the way we can solve this problem is by looking up different information that could help then with there case and also and also maybe be a little more organize a bout the were every refer is that like make a binder with the different sections that people come in with issues or that maybe only one came in with and also update the information so we can help then with. Another issues is when people have an appointment with somebody they tent to get a little mad cause because maybe that person is already seen somebody else so they keep like they don't say anything but you can tell in the faces that they make that there really not happy at all the way we can solve this problem is by maybe the person that they want to see not take very long with the other client.