Hard Moment

My hardest moment it was this Tuesday so i was at the front desk by my self Therese usually someone else there too but on Tuesday there wasn't any one there with me so i answer this phone call and it was this lady that was going to have court on Thursday so she want to ask this question to one of the immigration attorney so i told the woman you have too make an appointment with the lawyer they cant answer questions over the phone but i gave her this phone numbers were she can call but she still wanted me to past her to the lawyer but i kept telling her no they cant answer questions over the phone so she told me i thought you guys her the people then when i was going to tell her we is just that we cant answer immigration question so she hang up on me, then later on another phone call but this time it was a women that wanted to talk to a person name Esperanza a bout housing so i told the woman Theresa no body name Esperanza here then she was like how your going to tell me there isn't when i went to talk to her last week then so when i was going to tell her no there no body name like that we don't do housing no more she hangs up on me so i was really getting upset and the woman that talk to me were upset so they got me but i handled in a good way. I haven't talk to my mentor a bout this hard moment but I'm playing to tell her.