challenge and success

Last week my challenge was that i was at the front desk helping then i answer the phone then this women ask me this question a bout notary but i didn't know were to reference here so theres always another person with me at the front desk then i ask the other person that was with me for the day but she didn't know either were to referent her so i told the women on the phone that we didn't have this information in and she was getting upset a bout that we didn't have this information she was all telling me that how was that possible that we didn't have that information and then i told her well I'm sorry but we don't so she hand up. A success that i had is answering phone calls helping translate referring people to other places that could help them with there problem if they don't do it in the organization that's a success because before i didn't have the courage to do that and now i do it i m starting to be more countable with the front desk.